Support

If you have questions about a member care plan or a specific authorization, please contact the care team that authorized the services directly at (866) 992-6600.

If you are having problems with resetting your password, please check your SPAM folder. Once you mark the email as “not spam” you should be able to follow the password reset link without issues.

If you need access to the Member Care Plan Provider Portal (MCP), the Claims Submission Portal (CSP) or the Authorization Provider Portal (APP) or are having trouble logging in, please contact your Account Representative directly or Provider Management:
Phone: (866) 937-2783 option #2, M-F 8am to 4:30pm
Email: ContractInquiries@communitycareinc.org

If you have questions about claim submission in the Claims Submission Portal (CSP), contact our Claims Customer Service team:
Phone: (866) 937-2783 option #1, M-F 8am to 4:30pm